Shipping

Shipping and Delivery Policy 

Thank you for visiting and shopping at nil products! 

We are an online only store with warehouses both in Australia and New Zealand. Depending on stock levels in our warehouses, we could ship items in your order from both our Australian and New Zealand warehouses. If we ship your order from both warehouses, each shipment will have it’s own tracking confirmation and tracking number. 

Order processing

Once your order is received you will receive an order confirmation email.  

All orders received Monday to Friday before 11am are typically processed and dispatched the same day.  

If we are experiencing a high volume of orders due to sales periods or after a long weekend, order processing may be delayed by one business day. 

Shipping options & costs  

Our current shipping options are specified below: 

• Standard Shipping NZ $6.99
• Standard Shipping AUS $12.99
• For all orders over $150 in NZ and AUS you will get FREE SHIPPING.
• If you are based in the US, we will pass on the tariff that is applied to your goods. This will be paid once we have official confirmation from the US Government. Approximately many of the products will fall into the 4.2% tariff charge.

Delivery times

Orders from our warehouses can take 1-4 business days to be delivered.  Rural addresses may take an extra day.  

Our courier partners are Team Post Haste in NZ and AU/NZ Post and we use their ‘non-signature required’ service as our standard service. This means the courier will leave your order in a safe place. If there is no safe place to leave your order, the courier will leave a card so you can arrange re-delivery.  

Tracking of order 

Once your order is picked, packed and awaiting collection by our courier, you will receive a second confirmation email which includes all necessary details to track your order. 

Please contact us for any questions on info@nilproducts.com.